1. Purpose

Tempest Theatre & Film Society (“Tempest,” “we,” or “us”) is committed to protecting the privacy of everyone who engages with our work, whether attending performances, volunteering, donating, participating in classes or events, or visiting our website.

This policy explains how we collect, use, disclose, and safeguard personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable federal privacy laws.

2. Definition of Personal Information

Under PIPA, personal information means information about an identifiable individual. This includes your name, email address, phone number, mailing address, or other details that identify you personally.

It does not include business contact information or aggregated, non-identifiable data.

3. Information We Collect

We collect personal information only as necessary to support our operations and provide services, such as:

• Ticketing and events: name, contact information, and payment confirmation details when purchasing or transferring tickets.
• Volunteering: application information, availability, and emergency contacts.
• Classes, programs, and productions: registration details, experience level, and any health or access information you choose to share for safety or accommodation purposes.
• Newsletter subscriptions and communications: name and email address.
• Donations and sponsorships: contact and payment information, if applicable.
• Website interactions: limited data through forms or analytics (e.g., IP address, browser type) used only to maintain performance and security.

Information is collected directly from you or, in some cases, from a third party acting on your behalf (for example, a group ticket purchaser).

4. How We Use Personal Information

Personal information is used only for the purposes for which it was collected, including:

• Processing registrations, purchases, and participation in Tempest activities.
• Communicating updates, confirmations, or changes related to events or programs.
• Administering volunteer coordination.
• Providing requested information or responding to inquiries.
• Issuing newsletters or marketing materials (with consent).
• Meeting legal or regulatory requirements.

Tempest does not sell, rent, or trade personal information.

5. Consent

By providing personal information to Tempest, you consent to its collection, use, and disclosure as described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

6. Disclosure to Third Parties

We may share personal information only in limited circumstances, such as:

• With trusted service providers (e.g., ticketing platforms, newsletter or payment processors) who assist in delivering our services and are bound by confidentiality obligations.
• As required by law, court order, or authorized government request.
• With your explicit consent.

7. Storage and Security

Personal information is stored securely in electronic or physical form, with safeguards appropriate to its sensitivity.

Access is limited to authorized personnel and volunteers who require the information to perform their duties.

We use reputable third-party platforms that comply with Canadian privacy standards.

8. Retention and Disposal

Personal information is retained only as long as necessary to fulfill its purpose or to meet legal and financial record-keeping requirements. When no longer needed, information is securely deleted or destroyed.

9. Accuracy and Access

We make reasonable efforts to ensure personal information is accurate and up to date.

You have the right to request access to your personal information, ask for corrections, or inquire about how it has been used or disclosed.

Requests can be directed in writing to the Privacy Officer (see Section 12).

10. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and monitor basic traffic patterns. These tools do not collect identifiable personal information unless you submit it voluntarily (e.g., through a form).

You can disable cookies through your browser settings without affecting access to most site content.

11. Photography and Recording at Events

Tempest Theatre occasionally photographs or records performances, classes, and events for archival, promotional, and educational purposes. By attending a Tempest event, you acknowledge that images or recordings of you may be captured in these contexts.

Photographs and video taken by Tempest may be used in marketing materials, on our website, and across social media channels to document and promote our work. We make every effort to use such materials respectfully and in a manner consistent with the spirit of our community.

Guests who prefer not to appear in photography or video may speak with a staff member or volunteer on site, and we will do our best to accommodate.

12. Contacting Us

Questions, concerns, or access requests regarding this policy or Tempest’s privacy practices should be directed to:

Privacy Officer

Tempest Theatre & Film Society

125 Eckhardt Avenue East

Penticton, BC V2A 1Z5

Email: admin@tempest.ca

We will respond to written requests within 30 business days, as required under PIPA.

13. Policy Updates

This policy may be reviewed and updated periodically to reflect changes in our operations or legal obligations. The most current version will always be available on our website.